About

I am an experienced Business Systems Analyst and Software Engineer, with several years of experience in consulting and implementing web-based (SaaS) systems for companies across Ireland, UK and USA. I have primarily worked in the Web Development & Design sector with a number of year’s commercial experience working with salesforce.com.

My responsibilities have included project analysis, development and delivery including client management, requirements analysis, design, custom development, implementation, end user training and ongoing support.
I have been working closely in UK with Salesforce.com as a consulting partner and have successfully deployed a number of Salesforce.com implementations utilising out the box functionality and bespoke development.

Salesforce.com Specific experience

Consulting:

  • Standard (out of the box) Salesforce.com Roll outs. Service Cloud, Sales Cloud, Marketing Cloud and custom AppExchange Apps
  • Partner Portal
  • Work Flow and Approval Processes
  • Security Permissioning.
  • Content Module Roll outs
  • User Training

Development:

  • Saleforce.com Sites + Web site integration (Web to Lead + Web to Case).
  • Solutions Architecture.
  • Apex Coding.
  • API Integration with External Data Sources
  • Triggers.
  • VisualForce Development.

Specialties:

  • CRM + Enterprise Software Solutions
  • Salesforce.com
  • Force.com
  • Visualforce
  • APEX
  • Business Process Consulting
  • Project Management
  • System integration.
  • Web Start-ups.
  • Software Development (VB.NET, C#, ASP, PHP).

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Salesforce Chatter

 

About Me

Mark Richmond is a specialist Salesforce.com consultancy partner. I use technology to build solutions that streamline our clients business processes and boost user productivity. I leverage Salesforce.com and the Force.com platform to deliver applications that are easy to use and maintain, these are Cloud applications accessible over the internet with no special hardware needed.

 

Testimonials

"We contracted Mark to completely redesign and implement a forecasting and order entry module for Salesforce. His work was excellent and completed on time and in budget. Most importantly he provided full training. I would be happy to recommend his services to anyone that is considering him for contract work."
Brian Dargan Valence Technology
"Mark got our marketing and sales departments all on the same system, senior management can now easily track data along the entire sales process from lead generation through to customer satisfaction, and we can easily monitor marketing departments ROI!"
Colin Spence - S3-Alliance
"Mark is Salesforce gurus. He has a lot of experience and what he can't solve straightaway, he usually goes off and comes up with a solution. I have no problem recommending him to companies considering a CRM solution.”"
Mark Donaghy - Biznet PM